Privacy policy

Last updated 10 November 2026

This policy explains how Dr Janie Collins handles personal information collected through drjaniecollins.com. The website is operated by The Creative Starlight Pty Ltd (ABN 61 701 836 759). In this policy, “we”, “us” and “our” mean Dr Janie Collins and The Creative Starlight Pty Ltd. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

Medical appointments

This website isn’t part of Janie’s medical practice. Please don’t send medical or health information through it. For medical appointments, contact Highgate Hill Doctors, which has its own privacy policy.

What we collect

When you use the contact form, we collect:

• your name
• your email address
• your phone number, if you choose to give it
• how you’d like Janie to contact you
• the topics you tick
• your message.

Like most websites, our hosting provider also keeps standard server logs, such as your IP address, browser type and the pages you visit. These help keep the website secure and running.

How we use your information

We use your details only to read and reply to your message. We don’t add you to a mailing list, sell your information or use it for marketing.

Cookies

This website doesn’t use analytics, tracking or advertising cookies. It may use essential cookies that the website needs to work.

Who may see your information

Your message is sent to Janie’s email inbox. These service providers help run the website and may handle your information for us:

• Hostinger, our website host
• Postmark, which delivers the website’s emails
• Microsoft, which provides Janie’s Outlook email
• OnBrands Agency, which designs and maintains the website.

We don’t share your information with anyone else unless the law requires us to.

Information sent overseas

Some of these providers store information outside Australia. Postmark and Microsoft may store it in the United States, and our host may use servers in other countries. We take reasonable steps to make sure these providers protect your information.

How we store and protect it

Messages are kept in Janie’s email account. The website keeps a log of the emails it sends for 30 days, then deletes it. The website uses a secure (HTTPS) connection, and only people who need access to the website or inbox have it.

Seeing or correcting your information

You can ask to see the personal information we hold about you, or ask us to correct or delete it. Send your request through the contact form and we’ll respond within 30 days.

Making a complaint

If you’re concerned about how we’ve handled your information, tell us through the contact form. We’ll look into it and reply within 30 days. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The latest version will always be on this page.

Contact

For questions about this policy, send a message through the contact form.